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Cabin Crew

Position: Cabin Crew 

Location: Calgary, Alberta

Years of Experience Required: Minimum 1-year customer service experience

Education Level Required: Minimum High School diploma or equivalent, post-secondary education is a definite asset

Requirements

  • Minimum 19 years of age
  • Legally entitled to work in Canada
  • Must Hold a valid Canadian Passport
  • Possess at least a high school diploma
  • Able to obtain a Transport Canada security clearance
  • Must be able to reach 201 cm or 79 inches flat-footed with shoes (emergency equipment requirement)
  • As per our Alcohol and Drug Policy, all offers of employment for safety-sensitive roles are conditional on passing a pre-employment drug and alcohol testing and background checks
  • Live within 90 minutes of Calgary International Airport
  • Must successfully complete a 5-week full-time initial training program in Calgary
  • Must be available and willing to work any hour of the day, and any day of the week or year, as scheduled.
  • Must be available for reserve shifts
  • Must be comfortable working at high altitudes in a pressurized cabin
  • Must be comfortable working in confined spaces
  • Bilingual (an asset)

Responsibilities

  • Preparing the aircraft for customer boarding and ensuring a keen awareness of the service and safety plan for the flight
  • Communicating with customers through one-on-one interactions and general intercom announcements in a warm, friendly and professional manner
  • Welcoming customers and engaging with them throughout the flight to create a comfortable, friendly environment
  • Ensuring mandatory safety procedures are followed
  • Liaising with the flight crew (pilots) to ensure a smooth and well-operated flight with excellent customer communications
  • Provide inflight snack, meal, and beverage service and the sale of onboard products
  • Assisting customers with a variety of needs including carryon baggage stowage, seating arrangements, and general comfort
  • Handling onboard incidents and emergencies
  • Handling a medical incident or emergency, including providing First Aid as required
  • Ensuring the general orderliness of the aircraft
  • Ensuring customer feedback is shared with management and taking an active role in helping management operate and evolve the company to provide the best possible customer experience
  • Completing and submitting required safety reports
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